Your Privacy Is Our Responsibility

Section 1 — Purpose of This Policy

24bdb gives the highest priority to the privacy of players in Bangladesh. The purpose of this privacy policy is to inform you about what types of data we collect, how that data is used, with whom it may be shared, and what rights you have over your data. We believe that data protection is a fundamental right, and every aspect of our operations is guided by that belief.

At every stage of your interaction with 24bdb — from registration through to deposits and withdrawals — we collect only the data that is necessary to provide the service.

Section 2 — What Data Is Collected

24bdb may collect the following types of data while you use our services:

• Identity information: Full name, date of birth, nationality.
• Contact information: Email address and mobile number.
• Financial information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), transaction history, and deposit and withdrawal records.
• Technical information: IP address, browser type, operating system, device identifiers, and cookie-related data.
• Activity information: Session logs, gaming history, betting records, and preference lists.
• Verification documents: A copy of an identity card or national ID (if account verification is required).

Section 3 — How Data Is Collected

We collect data in several ways. Directly from you — for example, at the time of registration, when submitting a deposit or withdrawal request, and when contacting the support team. Also automatically — for example, technical data is collected through cookies and tracking technologies when you access our site.

Through third parties — payment providers such as bKash, Nagad, Rocket, and Upay may share data necessary to verify transactions. This data is used solely to ensure the security and validity of transactions.

Section 4 — Why Data Is Used

24bdb uses the collected data for the following purposes:

• Account management: Creating, verifying, and maintaining your account.
• Transaction processing: Completing deposit and withdrawal requests quickly and securely.
• Security assurance: Preventing fraud, unauthorized access, and money laundering.
• Service improvement: Personalizing your experience and improving platform quality.
• Customer support: Resolving your complaints and questions promptly.
• Responsible gaming: Monitoring your gaming behavior and providing assistance when needed.
• Legal compliance: Adhering to applicable laws and regulations.

Section 5 — Marketing Communications

With your consent, 24bdb may send you promotional offers, bonuses, and information about new services. However, you may opt out of these communications at any time — simply notify our support team by email. Opting out of marketing messages will not affect your account or service quality.

Section 6 — Sharing Data with Third Parties

24bdb does not sell your personal data to third parties for commercial purposes. However, data may be shared in the following circumstances:

• Payment providers: Data necessary to process transactions through bKash, Nagad, Rocket, and Upay.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive limited data to manage game sessions.
• Security partners: Organizations specializing in fraud detection and prevention.
• Law enforcement agencies: On the basis of a valid legal requirement or court order.

All such third parties are contractually bound to comply with our privacy standards.

Section 7 — Data Retention & Deletion

Your data is stored in encrypted form on secure servers. We retain data only for as long as is necessary to provide the service or to meet legal obligations.

Even after your account is closed, certain data may be retained for a defined period for legal and audit purposes. Once that period has passed, the data is securely deleted or anonymized.

Section 8 — Data Security Measures

24bdb uses industry-standard technology to protect your data. Our security measures include:

• SSL encryption: All data transmitted between your browser and our servers is encrypted.
• Two-factor authentication: An additional verification layer to prevent unauthorized access to your account.
• Security audits: Regular system reviews and vulnerability testing.
• Access controls: Only authorized staff can access your data.
• Data masking: Sensitive data is partially hidden within internal systems.

That said, no method on the internet is 100% secure. We ask you to remain cautious as well — never share your password with anyone.

Section 9 — Cookies & Tracking Technologies

The 24bdb website uses cookies. Cookies are small text files stored on your device that help us improve our services. We use the following types of cookies:

• Essential cookies: Required for login sessions and security; without these the service does not function properly.
• Functionality cookies: Remember your preferences such as language and game settings.
• Analytics cookies: Used to understand site usage patterns and improve the service.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

Section 10 — User Data Rights

As a 24bdb member, you have the following rights over your own data:

• Right of access: The right to know what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete data.
• Right to erasure: The right to request deletion of your data in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that data processing be temporarily paused in certain circumstances.
• Right to portability: The right to receive a copy of your data in a standard format.
• Right to object: The right to request to opt out of marketing communications.

To exercise these rights, email [email protected]. We will review your request as soon as possible.

Section 11 — Protection of Minors' Data

24bdb is strictly for individuals aged 21 and over only. We do not knowingly collect data from minors. If we have reason to believe that an account belongs to a minor, we will immediately suspend that account and delete the associated data.

Section 12 — Right to Amend This Policy

24bdb reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you by email or through the platform. Continued use of the service after a policy change will be taken to mean that you have accepted the updated policy.

After each change, the date of the most recent update will be noted at the bottom of this page. It is recommended that you review this policy regularly.